Core Principles
How Z Baaz protects your privacy
Key highlights before you read the full policy
Every connection on Z Baaz is secured with SSL/TLS encryption. Your password, payment details, and personal data are never transmitted in plain text.
Z Baaz never sells your personal data to advertisers or third parties. Your information is used solely for service delivery and security purposes.
At Z Baaz, you can view, correct, and request deletion of your personal data. Your consent is the primary condition for how your information is used.
Z Baaz stores its database on secured servers and conducts regular security audits. Multiple layers of protection are in place to prevent unauthorized access.
Z Baaz always informs you upfront about what information is being collected and for what purpose. Your data will never be used for a new purpose without your consent.
You can opt out of Z Baaz promotional emails or SMS at any time. A single click is all it takes to stop all marketing messages.
1. Introduction
This Privacy Policy ("Policy") explains how the Z Baaz platform collects, uses, stores, and protects your personal information. By using the Z Baaz website, mobile app, or any other channel, you are deemed to have accepted this Policy.
Z Baaz believes your privacy is a fundamental right. This policy has been written in plain language — so nothing is buried in legal complexity. You have the right to know exactly what Z Baaz does and does not do with your information.
In Brief: Z Baaz does not sell your data, retain it beyond what is necessary, or use it for any purpose without your consent.
2. What Information We Collect
Z Baaz collects three types of information:
2.1 Information You Provide
Information you provide when creating or managing your account:
- Name, date of birth, gender
- Mobile number and email address
- Residential address
- Copy of national ID or passport (for KYC verification)
- Payment method details (account numbers, etc.)
2.2 Automatically Collected Information
Information collected automatically while using the platform:
- IP address and device information
- Browser type and operating system
- Session duration and usage patterns
- Betting and gaming history
- Transaction Records
2.3 Received from Third Parties
Limited information may be obtained from authorised verification services for identity checks or fraud prevention. In such cases, Z Baaz only receives data within the bounds of its legal obligations.
3. How Your Information Is Used
Z Baaz uses your information for the following purposes:
| Purpose | Summary |
|---|---|
| Account Management | Login, security, password reset, and profile updates |
| Payment Processing | Processing deposits and withdrawals, and detecting fraud |
| Customer Support | Assisting with complaints and dispute resolution |
| Legal Compliance | Compliance with AML, KYC, and other regulatory obligations |
| Service Improvement | Improving platform performance and user experience |
| Promotions | Notifying you of relevant offers and bonuses, where consent has been given |
Important: Z Baaz does not sell your personal information to advertisers, data brokers, or any third party.
5. Cookies & Tracking
Z Baaz's website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help the site function smoothly.
Z Baaz uses three types of cookies:
- Essential Cookies: Required to maintain login sessions and ensure platform security. Disabling these cookies will cause the platform to malfunction.
- Performance Cookies: Used to analyze which pages are visited most. This data is entirely anonymous.
- Preference Cookies: Remembers your language preference or dark/light mode. Entirely optional.
You can manage cookies through your browser settings. However, disabling essential cookies may affect access to certain features.
6. How Long We Keep Your Data
Z Baaz does not retain data longer than necessary. The general policy is as follows:
- Account Information: Retained for as long as your account is active. Up to five years after account closure, as required by law.
- Transaction Records: Retained for a minimum of five years in accordance with international AML regulations.
- KYC Documents: Five to seven years, as required by legal obligations.
- Support Conversations: Up to two years after the issue has been resolved.
- Marketing Data: Deleted immediately upon opt-out.
7. Security Measures
The technical and organizational measures in place to keep your data secure at Z Baaz:
- TLS 1.3 encryption for all data transmission
- Data at rest is protected with AES-256 encryption
- Regular security audits and penetration testing
- Automated monitoring system for detecting suspicious activity
- Staff data access limited to the minimum necessary (Least Privilege)
- Notifying regulators and affected users within 72 hours in the event of a data breach
Please note: No online system is 100% secure. That's why you should use a strong password for your account and enable two-factor authentication.
8. Your Rights
Your rights regarding your data at Z Baaz:
Upon request, Z Baaz is required to provide details of the personal information it holds about you within 30 days.
You may request corrections to inaccurate or outdated information, and Z Baaz will update it accordingly.
You may request the deletion of any data that falls outside our legal retention obligations.
You may request that processing of your data be restricted for specific purposes.
You may request an export of your data in a structured file format.
You have the right to opt out of promotional communications at any time.
To exercise these rights [email protected]Email us at or contact us via live chat support.
9. Minors
Z Baaz is strictly for users aged 18 and above. Z Baaz does not knowingly collect data from or allow account registration by anyone under 18.
If it is discovered that a minor's information was collected inadvertently, that information will be deleted immediately and the associated account will be closed. Parents or guardians with concerns about this should contact [email protected].
10. Policy Changes
Z Baaz may update this Privacy Policy from time to time. When changes are made, the "Last Updated" date at the top of the page will be revised. For significant changes, you will be notified in advance via your registered email or mobile number.
Continued use of the platform after any changes means you have accepted the updated policy. If you disagree, contact support to close your account.
11. Contact
For any questions about this Privacy Policy or your personal data, get in touch with Z Baaz:
- Email: [email protected] (include "Privacy Request" in the subject line for privacy-related inquiries)
- Live Chat: Available from any page on the platform
- Support Hours: 7 days a week, 24 hours a day, in Bengali
Z Baaz is required to respond to data-related requests within 30 days of receipt.
General FAQs
Player FAQs
Z Baaz has a clear settlement policy for matches that are cancelled or abandoned mid-way. There are generally three possible scenarios:
Match fully cancelled: If no result has been determined, all bets are void and the full stake is returned to your account.
Interruption after a specified number of overs or periods have been completed: In cricket, once the minimum number of overs is completed, or in football, once the first half concludes, a match may be considered "complete" and bets settled accordingly. Each sport has its own specific rules on this.
If the match is played on a rescheduled date: Z Baaz keeps the bet active until the new date; however, if the match does not take place within the specified timeframe, the bet will be cancelled and your stake refunded.
If you have any questions about a settlement, reach out directly to Z Baaz's live chat support — each case is reviewed individually.
There are two options to close your account on Z Baaz:
Temporary Break (Cooling-Off): To take a break from your account for a set period, go to the "Responsible Gaming" section in your account settings and set a cooling-off period. Options range from 24 hours to 6 months. During this time, you will not be able to log in or make deposits, though any pending withdrawal requests may still be processed.
Permanent Self-Exclusion: For a complete and permanent exclusion, email [email protected] or reach out via live chat. The support team will verify your identity and close the account. Any attempt to open a new account after this will be cancelled by Z Baaz.
You can withdraw your account balance at any time, unless an active investigation is underway. Contact support whenever you need help — Z Baaz is here for you, no questions asked.